Refunds and returns

Please contact us before sending an item back.

Cancelling an order

Email theteam@flyscreendoor.com as soon as possible, preferably within 12 hours of placing your order. We can cancel before packing and shipping start. The published policy applies a 12.5% service and processing fee to voluntary cancellations before packing and shipping. This does not apply where a full refund is required by law, including cancellation because we cannot ship as promised.

Change-of-mind returns

Eligible stock products may be returned within 15 days of purchase for an exchange or refund. They must be unused, in the condition received and in their original packaging. Please include proof of purchase.

Custom-sized screens are excluded from change-of-mind returns. For an eligible change-of-mind return, you pay the return postage. A $29 per-order packing and handling deduction applies to change-of-mind returns. Contact us for the correct return address; the administration address is not a returns depot.

Refund processing

We process approved refunds within 24 to 48 hours after receiving and checking your return, using the original payment method. Your payment provider may take additional time to show the credit. You may choose store credit instead.

Faulty, damaged or incorrect goods

Contact us with your order number and a description of the problem. We will arrange an appropriate remedy and any necessary return at our cost. The change-of-mind restrictions do not limit your rights for faulty or misdescribed goods under applicable law.